Return services may be delayed as a result of COVID-19 safety measures.
We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or exchange within 30 days of delivery. Return shipping costs apply, and the item must be:
- In its original, undamaged condition
- In its original packaging.
- Clearance items
- Gift cards
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items you have already washed and/or used
- Items marked “Non-Returnable” on the sale page
- Open Box Items
Any outbound shipping charges collected on the order will not be refunded. This includes:
- $4.99 shipping charge for orders under $35
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
The original payment method will be refunded typically within 3-7 business days. This is entirely dependent on your method of payment and/or bank. Please contact them with any questions or issues regarding a delay in your original payment refund. Any associated return shipping costs will be deducted from the refund amount.