Our Response to COVID-19

Your health and safety are our top priorities and at the heart of every decision we make. We believe it’s critical to do our part to help reduce the transmission of COVID-19. Here are some of the steps we are taking to protect everyone in this ever-evolving situation.

We are working tirelessly to make sure that the products you love are available when you want them, delivered in the safest way possible.

  • We are diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC).
  • Across all of our facilities and delivery operations, we have increased our daily cleaning routines, including more frequent handwashing, use of sanitizer, and cleaning of equipment.
  • Our customer service team is available to answer any questions about your experience, work with you on the best delivery option, and provide more information on the many precautions we’re taking to protect your health and safety.

We are equally committed to taking care of our employees.

  • We are providing emergency paid time off to enable team members who are not feeling well to stay home without losing pay.
  • We are asking individuals to refrain from travel unless critical, and have established quarantine procedures after travel to high-risk areas.
  • We are providing resources to help employees modify how they work, including flex scheduling for caregivers and remote work wherever possible.

While the environment around us is uncertain, we take comfort in the fact that we have a world-class team and a compassionate and loyal community of customers.

Service Status Updated 05/17/2021

1) Deliveries are operating on schedule (delays caused by local regulations are possible), and we’re taking extra precautions to protect our customers and teams.

2) Safety is our top priority, and we have instituted additional safety precautions across our delivery teams.

Across all deliveries:

  • Our drivers will use hand sanitizer and / or soap between all deliveries and wear masks and gloves on the job. They will refrain from the typical handshake out of respect and caution for all.
  • Our delivery teams will maintain a distance of six feet when possible. We ask that you support our efforts to keep everyone safe and healthy by keeping all persons and animals in a separate room when possible or maintaining a safe distance during delivery.
  • We will not be asking for signatures at this time.


Please contact us here for any questions or concerns.