Refunds & Returns
Most items can be returned within 30 days of delivery; however, some items are not eligible for return. For more details, please read our Return Policy.
Returns are seamless and easy, and you can do it online!
- Contact our support team here and request to “Return Item”.
- Please be sure to include your purchase confirmation email or your order number at minimum.
- Check your inbox for a return confirmation email. We’ll refund you as soon as you send the item(s) back.
Return shipping costs will be deducted from your refund and can vary depending on the location of the return, or the item can be sent by your preferred method including tracking.
In most cases, when returning an item, you can choose between an exchange or receive a refund to your original payment method.
Already emailed our support team but changed your mind? Don’t worry! You can always cancel the return by replying to our team and letting them know.
If you’d like to exchange an item for a different color, different size, or different product altogether, we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference.
- Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will credit your account or the original payment method once we receive the return.
- After the return: Follow the same steps as a regular return. Once you receive your refund, place the order for your new product.
Return shipping costs still apply for all exchanges and will automatically be deducted from the refund amount.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Your order confirmation email sent immediately after purchase includes all necessary information.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days set forth by said original payment method processor.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If it has been more than 14 business days since email confirmation of refund and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org for further instructions.
To return your product, you should send us an email at email@example.com for further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.